Shipping and Delivery Policy
Thank you for shopping with us! At MraPrint, we pride ourselves on creating high-quality handmade custom items and prints. We understand how important it is to get your order to you in a timely and secure manner. Below is our detailed shipping and delivery policy to ensure a smooth and transparent experience.
1. Processing Time
Since each product is handmade and often made to order, please allow up to 5-7 business days for your order to be processed. Custom items, such as personalized prints or bespoke designs, may take additional time based on complexity and order volume.
Note: Processing time does not include weekends or holidays. If your order includes multiple items, they may be shipped separately depending on availability.
2. Shipping Time
We offer the following shipping options:
- Standard Shipping : Delivery typically takes 7-10 business days.
- Expedited Shipping : Delivery typically takes 3-5 business days.
- International Shipping : Delivery times vary depending on the destination country and customs processing, but it usually takes 7-10 business days.
Shipping times are estimates and can be affected by factors like postal service delays, customs processes (for international orders), and unforeseen circumstances. We will always do our best to ensure your items arrive as quickly as possible.
3. Shipping Rates
Shipping fees are calculated based on the weight, size of your order, and the delivery location. You can view the shipping cost before completing your purchase at checkout.
- Free Shipping : In Germany
- International Country Shipping Fee EU
- Free Shipping : We offer free standard shipping for orders over 250€ (International orders only).
4. Packaging
We take great care in packaging your handmade products securely to prevent any damage during transit. We use eco-friendly packaging materials wherever possible, including recycled paper, biodegradable packing peanuts, and reusable boxes.
5. Lost or Damaged Items
We take responsibility for any items that are damaged during shipping or lost in transit. If your order is damaged upon arrival, please take pictures of the damaged item and packaging and contact us immediately at contact@mraprint.com. We will offer you a replacement or a full refund depending on the situation.
For lost packages, please allow up to 10 business days for the package to be located. If it has not arrived after this time, we will provide a replacement.
6. Customs and Import Duties (International Orders)
For international orders, please be aware that your package may be subject to customs duties, taxes, and other fees imposed by your country’s regulations. These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information on possible fees before placing an order.
7. Address Accuracy
Please double-check your shipping address before completing your purchase. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If there is an issue with your shipping address, please notify us immediately via email at contact@mraprint.com.
8. Order Modifications and Cancellations
Because our products are custom-made, we aim to begin processing orders as quickly as possible. Once an order has been processed or shipped, it may not be possible to modify or cancel the order. However, if you need to make a change, please contact us at contact@mraprint.com as soon as possible, and we will do our best to accommodate your request.
9. Holiday Shipping
During peak seasons, such as holidays, shipping may take longer than usual due to higher volumes and postal service delays. We recommend placing your orders well in advance to ensure they arrive on time. Please check for any holiday shipping deadlines on our website during these times or we will provide this info with an email.
10. Returns and Exchanges
Due to the custom nature of our products, we generally do not accept returns or exchanges. However, if there is an issue with the quality of your item or if it arrives damaged, please contact us immediately, and we will work with you to resolve the issue.
If you are unsure about an order, we encourage you to reach out to us prior to placing your purchase to ensure we can meet your needs.
Contact Information
If you have any questions about your order, shipping, or delivery, feel free to reach out to us:
- Email : contact@mraprint.com